Taxi info

Home / Taxi info

Payment methods

You can use the following cards to make payments in our taxis:

  • VISA
  • Eurocard Mastercard
  • American Express

Bookings

You can book a taxi in advance by calling us at +32(0)50 36 36 49 or +32(0)50 33 44 55. Taxi Snel prioritises early bookings and makes every effort to ensure your taxi arrives on time.

Unfortunately, many factors are outside of our control. In the mornings and afternoons, we have to contend with heavy to very heavy traffic during rush hour. If a taxi should arrive slightly early, we kindly request that you do not leave it waiting too long.

Lost and found

Our drivers will hand over any objects left in their taxis at the end of their shifts. They can be picked up on weekdays during business hours, simply call us on the telephone. We will gladly bring the objects to your home, but you will be required to pay the fare!

Complaints

Our management follows up on every complaint. Accurate details enable us to speak to the relevant driver as soon as possible.

Complaints relating to:

  • a taxi ride: correct address of departure and time, possibly license plate number
  • telephone operator: accurate time, male or female
  • driving behaviour: license plate number and accurate time

Please send any complaints to: info@taxisnel.be

Police regulations

The Royal Decree of 2 April 1975 regulates a large number of matters to which taxi companies and taxi drivers must adhere. It is important that you, as a customer, are aware of a number of provisions:

Police regulations for passengers: Art. 18 . It is forbidden:

  • to smoke in the vehicle
  • to enter the vehicle if the regulation number of seats are occupied
  • to enter the vehicle with dogs or other animals that cannot be carried on the lap without the driver's permission; this does not apply to guide dogs for the blind
  • to place dangerous objects or packages which, due to their size, nature or odour may cause damage, soiling, a hindrance or discomfort in the vehicle
  • to enter the vehicle while in a state of apparent insanity or while affected by an infectious disease
  • to lean out of the vehicle or to open the doors while the vehicle is moving
  • to soil or damage the vehicle
  • to throw any object whatsoever out of the vehicle

The taxi driver's safety is of paramount importance, and the legislator has also given drivers a number of possibilities which, if applied correctly, can contribute to preventing any issues. Art. 13.-2. Drivers are entitled to:

  • refuse to pick up someone who wishes to travel a long distance or to a scarcely-populated area or location unless their identity can be established, if necessary by the local police or the gendarmerie
  • require a provision for long journeys
  • refuse to pick up a person in a state of inebriation

The driver is required to take the fastest route, not the shortest, unless the customer decides otherwise: Art. 14.-1. Unless expressly requested by the customer, the driver must take them to their destination by the fastest route.

For the full legislation on taxis, please refer to http://www.gtl-taxi.be/.

Need a Taxi?